Returns & Refund Policy

Tuvolt's Refund Policy

At Tuvolt, we are dedicated to providing you with solutions that enhance your skincare routine and deliver radiant results. We stand by the effectiveness of our products and suggest using them consistently for at least 14 days before considering a return. If, after this period and within our 60-day money-back guarantee, you are not completely satisfied with your purchase, please reach out to us at hello@tuvolt.com.

Cancellation Policy

We understand that plans can change. If you need to modify or cancel your order, please do so within 24 hours of placing it. Beyond this window, we may not be able to accommodate your request, as your order will likely be in the processing stage. Should you cancel within the 24-hour period, we will issue your refund within 7 business days.

60-Day Money Back Guarantee

We believe in the transformative power of our products and encourage you to experience their benefits for at least 14 days. If you're still not satisfied, you may return the items after 14 days but within the 60-day period covered by our guarantee. Please note that shipping fees, if any, are non-refundable.

To initiate a return, please contact our support team via our Contact Us page or by sending a direct email to hello@tuvolt.com. For a faster resolution, please provide your Order Number or the Name and Email Address used for the order.

Damaged Items

Our products are carefully packaged to prevent damage during shipping. However, if you receive a damaged item, please notify us within 72 hours of delivery. To report damage, email us at hello@tuvolt.com with a clear photo of the damaged item. We'll assess the situation and determine if you're eligible for a replacement at no cost. Please note that we do not refund, replace, nor accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we aim to deliver your order promptly, we cannot be held responsible for shipping or delivery delays beyond our control, including those caused by couriers, customs, or other shipping-related issues. If you encounter any delivery problems, please contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

It's important to ensure that the correct shipping address is provided at checkout. If the address is incorrect and we are not notified within 24 hours of placing your order, you will not be entitled to a resend or refund.

Please note that we reserve the right to modify this Return & Refund Policy at any time. It is the customer's responsibility to review the most recent version of the policy before purchasing and using our products. By purchasing and continuing to use Tuvolt products, customers indicate their acceptance of this policy.